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REFUND POLICY
Returns and Replacements pursuant to the Consumer Code (Legislative Decree 206/2005) and the Civil Code.
We offer returns within 30 days of delivery (according to tracking information). If 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original packaging.
To complete your return, we require a receipt or other proof of purchase.
In some situations only partial refunds are granted (if applicable):
- Any item that is not in original condition, is damaged or is missing parts
- Any item returned more than 30 days after delivery
You can request a return by entering your order number and the email address used to place the order here.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or denied.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the relevant processing time.
If you have chosen to receive a voucher, the details will be sent directly via email.
Late or missing refunds (if applicable)
If you have not received your refund yet, first check your bank account. Then contact your bank, as it may take some time for the refund to be officially posted.
Next, contact your bank. There is often a processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@savasandir.com .
Replacements (if applicable) in accordance with the Italian civil code and consumer code.
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info@savasandir.com.
Depending on where you live, the time it may take to receive your exchanged product may vary.
Shipping (ex Legislative Decree 206/2005 and Italian Civil Code)
To return your product, enter your order number and the email used to place the order here .
You will be responsible for paying for the shipping and handling costs to return your item. Shipping and handling charges are non-refundable.
Depending on your location, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and therefore disclaim any liability in this regard.
SAVASAN ÍR
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SAVASANDíR di Angelica Cesaroni ® P. IVA:IT07374520489 info@savasandir.com